FAQ
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We recommend the relax package for all first time customers. This package is a standard maintenance clean but it allows us get acquainted with your home and all the areas that may need some extra attention. After this initial visit, we can work with you to schedule a deep clean, if needed, for a future date.
If you cancel before 48 hours you will receive a full refund to the payment information on file.
If you cancel within 48 hours of your booking, your booking is credited to your account to use whenever you’d like.
If you cancel within 24 hours, there is a $90 cancellation fee to your credit card on file. The reason for this cancellation fee is that we schedule all our cleanings into a schedule for the day; If you cancel within 24hrs, we do not have enough time to book other cleanings and we are left with lost earnings..
Our hours of operation are:
Monday – Friday: 8am-6pm EST
Saturday: Closed
Sunday: Closed
We do not charge for rescheduling as long as it is done before 24 hours leading up to your original booking. Please see our Cancellation & Refund FAQ for further information. If you reschedule within 24 hours of your booking, a $90 fee will be charged.
Not as long as you give us a minimum of 24 hours notice
We do not. Our insurance only covers our cleaners inside your home.
You will receive an email confirming the appointment time you selected
You do not! As long as you give us clear and complete entry and exit instructions, you do not have to be home.
We are! We’re currently insured for up to $2M in general liability damage.
In some instances “Harsh” chemicals may be necessary to tackle heavily soiled areas. For example, a glass shower door with calcium buildup may require products like CLR to clean. We always clean with your products of choice and at the chemical level that you're comfortable with.
Yes you can. It’s not required but we're happy to maintain a copy of your house key if that makes entry and departure easier.
Tipping is not expected but if you’d like to tip it’s certainly allowed.
This seldomly occurs but accidents do happen. Please contact our office immediately to work with our insurance to rectify any damage or loss.
For the health and safety of our cleaners, we cannot clean spaces where the current homeowner is a cigarette or cigar smoker inside the home. Due to the fact that marijuana smoke is less likely to permeate fabrics and materials, we will clean spaces where marijuana is consumed indoors as long as no one is actively smoking during our visit.
Sunday Clean has a 100% satisfaction guarantee. If you are not happy with your cleaning for any reason please call us immediately to schedule a reclean. A reclean must be made within 2-business days of the original appointment.
No, if you agreed during the booking process, we will charge you a $90.00 deposit immediately upon booking to secure your appointment time. We will charge the card you provided with the remaining balance the day of your cleaning.
No, our rates are calculated by the information you provide during the booking process.
In most cases, cleanings that aren’t completed as in the pre-estimated amount of time is due to an unexpected level of work for us. In this scenario, an additional cleaning should be scheduled. Call 631-318-0095 and we can make a plan.
Home organization and decluttering projects are very specific to each client and it would not be efficient to try and standardize the pricing. A free in-home consultation is the best way for our team to work one on one with you to design a home organization plan for your specific needs.
No, not unless you prefer to. Otherwise, we will bring everything we need.
Our product are all EPA Safer Choice household cleaners.
For sanitary reasons we do not bring the following items
• Vacuum (We can provide our own if you request)
• Broom/Dust Pan
• Toilet brushes
• Toilet plungers
• Trash bags
• Dishwasher/Dishwashing Detergent
• Hand soap refills
Yes, all of our cleaners wear PPE including face masks, nitrile or rubber gloves and shoe booties in your home.
We're happy to work around your pets but please be aware that strangers cleaning your pet's environment can be very upsetting and disturbing to some of our pet family. Noisy vacuums, other noises, strange people and smells can all be triggering. We ask that while we're cleaning you provide a safe place for your pet family away from the areas where we'll be cleaning. This will ensure their safety and comfort as well as ours.
Please note that we reserve the right to leave any premises where we do not feel safe. If this should happen, our $90 cancellation policy will apply.
Our referral program is a great way to save money on your future cleanings by sharing the joy of Sunday Clean with your friends and family!
The $15 off coupon is per referral to new customers who successfully book and complete a recurring cleaning with Sunday Clean.
After your friend completes their cleaning, we will automatically apply a $15 off discount to your next cleaning appointment. The $15 off discount will be applied to their first cleaning upon completion of their cleaning appointment.
Here's how it works:
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Simply send them this link: www.getsundayclean.com
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When your friend books their first recurring (weekly, bi-weekly, or monthly) cleaning, make sure they input your name and phone number in the referral section while booking.
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After their first cleaning, we will apply their $15 off discount to their bill and you will receive $15 off your next scheduled cleaning.
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